(Bio)³ Posted March 2, 2013 Share Posted March 2, 2013 Still waiting on box 2, what a joke **** happens. John will make everyone's order whole. Lol Quote Link to comment Share on other sites More sharing options...
+Mitch Posted March 2, 2013 Author Share Posted March 2, 2013 Box #2 just got delivered. Quote Link to comment Share on other sites More sharing options...
+Mitch Posted March 2, 2013 Author Share Posted March 2, 2013 Here's my exchange with John this afternoon... let's follow same instructions as before, eg treat it as another GB, and send me your re-order invoice... let's aim for orders to be resubmitted by WED 3/6 midnight... any questions, lmk. On Sat, Mar 2, 2013 at 12:44 PM, John Maloney / Reef Cleaners <[email protected]> wrote: Sure that works for us, I will send them out as refunds, so people can change their order or their mind if they like. I will be in the warehouse again around 5 and should answer most of those emails then, I am out on the water for a few hours this afternoon. All the Best,John Maloneywww.reefcleaners.org On Sat, Mar 2, 2013 at 1:39 PM, Mitch Sengson <[email protected]> wrote: John, I have asked everyone to send you an email regarding their order, eg dead, missing, etc. Everyone has indicated that they would prefer to have their orders be made whole instead of getting credits. I was thinking the best way to handle this is that you credit us but we turn around and re-order what is missing, then you ship free w/o $250 threshold. Lmk what you think. Mitch Quote Link to comment Share on other sites More sharing options...
Juiceman Posted March 4, 2013 Share Posted March 4, 2013 Did anyone else have a lot of dead snails in their order? Quote Link to comment Share on other sites More sharing options...
victoly Posted March 4, 2013 Share Posted March 4, 2013 It has been my experience that the attrition rate is noticeable, but RC overpacks to compensate. I still ended up with more than I ordered after separating the dead ones out. Quote Link to comment Share on other sites More sharing options...
Juiceman Posted March 4, 2013 Share Posted March 4, 2013 I've ordered multiple times from them, but I've never had this many shells I had to yank, they definitely give you extra. Quote Link to comment Share on other sites More sharing options...
Stephen Posted March 4, 2013 Share Posted March 4, 2013 I ended up losing 1 brittle star, 14 nerite snails, 5 ceriths and my penny algae. I just now emailed them about my order. Quote Link to comment Share on other sites More sharing options...
(Bio)³ Posted March 4, 2013 Share Posted March 4, 2013 (edited) with my package arriving a day late I lost some mythrax and porcelain crab, Chitton, limpet, feather duster, and didnt even bother to watch the snails since they are going into a tank that isnt on display. I let John know the large things had either arrived DOA or died within the hour. He promptly refunded me so I can add to the next group order. And my penny algae was red ogo, which I split between three tanks to see if I can get it to grow, each tank has different nutrient levels so I'm got hope! Edited March 4, 2013 by (Bio)³ Quote Link to comment Share on other sites More sharing options...
+Mitch Posted March 4, 2013 Author Share Posted March 4, 2013 As I mentioned in post #53, please let John know what's dead, missing, etc. He should promptly refund you. Then you can reorder what you want - same, different, more, whatever. Technically new members can hop on this as well. We have Free shipping irrespective of how much we order. Please again specify Austin Reef Club GB in the Notes. Submit order by WED 3/6 midnight. Quote Link to comment Share on other sites More sharing options...
Woods Posted March 4, 2013 Share Posted March 4, 2013 I just let him know about half my order was dead as well. I expect to hear back from him later today and will get the order re-entered for Wednesday close. Quote Link to comment Share on other sites More sharing options...
sifuentes31 Posted March 4, 2013 Share Posted March 4, 2013 I got totally lucky all my snails, hermits, and fuzzy chiton made it. Everything is moving around in the tank last i saw. Let me know when you are doing another group buy and i want in. Quote Link to comment Share on other sites More sharing options...
+Mitch Posted March 4, 2013 Author Share Posted March 4, 2013 Let me know when you are doing another group buy and i want in. It's already on. Orders need to be submitted by this Wed midnight. Shipment targeted to arrive this Fri @ my place again. Quote Link to comment Share on other sites More sharing options...
sifuentes31 Posted March 4, 2013 Share Posted March 4, 2013 So where are we at for free shipping? Quote Link to comment Share on other sites More sharing options...
+Mitch Posted March 4, 2013 Author Share Posted March 4, 2013 So where are we at for free shipping? No shipping threshold. Quote Link to comment Share on other sites More sharing options...
sifuentes31 Posted March 4, 2013 Share Posted March 4, 2013 Great cuz all i wanted was a serpeant star. Thanks i'm placing my order right now. Quote Link to comment Share on other sites More sharing options...
Meteorflower Posted March 6, 2013 Share Posted March 6, 2013 Great, I'm in as well. Those mixed hermits are doing a fantastic job on my nuisance algae, I was just wishing I'd gotten more! Sorry for the grab and dash last week - this time I should be able to stay and admire your aquarium a bit! Quote Link to comment Share on other sites More sharing options...
RobR Posted March 6, 2013 Share Posted March 6, 2013 Thanks again Mitch Quote Link to comment Share on other sites More sharing options...
+SChrisEV Posted March 6, 2013 Share Posted March 6, 2013 Did I read this right, open to order until midnight tonight? If so I think I'm in as well. Quote Link to comment Share on other sites More sharing options...
+Mitch Posted March 6, 2013 Author Share Posted March 6, 2013 Did I read this right, open to order until midnight tonight? If so I think I'm in as well. Yup, just follow the instructions in OP. Quote Link to comment Share on other sites More sharing options...
+SChrisEV Posted March 6, 2013 Share Posted March 6, 2013 Order placed, I'll send my order details to you via email Mitch, thanks for coordinating! Quote Link to comment Share on other sites More sharing options...
Woods Posted March 7, 2013 Share Posted March 7, 2013 order placed, sending email. Quote Link to comment Share on other sites More sharing options...
+Mitch Posted March 9, 2013 Author Share Posted March 9, 2013 Hopefully everyone's 2nd round of critters made it in ok. If not, make sure to let John know and get credit. I'm probably gonna aim to do another one of these early summer, so stay tuned if you wanna join in. Quote Link to comment Share on other sites More sharing options...
sifuentes31 Posted March 9, 2013 Share Posted March 9, 2013 Mine are doing great. Thanks again Mitch Quote Link to comment Share on other sites More sharing options...
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